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LoveRaw Reviews
Gary Craig
2 Contributions
0
I'd avoid them and buy from your local health / vegan food store instead.
***Yesterday (8th Feb) I received a box from eatloveraw.com containing some of the items from the initial order. Although this does not make up for the issues below I have changed my rating from one star to two stars***
Placed an order on the 17th of December (within their holiday shipping window) for an xmas gift which never arrived.
4th Jan, I emailed them to find out and they said it must have gone missing in the post (yet couldn't provide any tracking details although their website states they use DPD). They agreed to resend the parcel out.
Still nothing arrived, emailed again on the 17th of Jan to which they stated it has been shipped and would arrive in a couple of days.
24th Jan, still nothing from them. Emailed once more and they have now refunded me my original payment and have stated they would send another order out free of charge.
28th Jan, refund is now back in my bank but free of charge order has not arrived and I have had no shipping / confirmation details.
I can understand that given all of the covid / brexit stuff going on and it being xmas and then veganuary that this could all impact a business selling vegan products but still an order that was placed 40 days ago has still not arrived despite them sending out the shipment 3 times!
Generally poor service despite all of the 'glowing reviews' they have on Facebook. I'd avoid them and buy their products from a local store instead.
Placed an order on the 17th of December (within their holiday shipping window) for an xmas gift which never arrived.
4th Jan, I emailed them to find out and they said it must have gone missing in the post (yet couldn't provide any tracking details although their website states they use DPD). They agreed to resend the parcel out.
Still nothing arrived, emailed again on the 17th of Jan to which they stated it has been shipped and would arrive in a couple of days.
24th Jan, still nothing from them. Emailed once more and they have now refunded me my original payment and have stated they would send another order out free of charge.
28th Jan, refund is now back in my bank but free of charge order has not arrived and I have had no shipping / confirmation details.
I can understand that given all of the covid / brexit stuff going on and it being xmas and then veganuary that this could all impact a business selling vegan products but still an order that was placed 40 days ago has still not arrived despite them sending out the shipment 3 times!
Generally poor service despite all of the 'glowing reviews' they have on Facebook. I'd avoid them and buy their products from a local store instead.
Written 28 January 2021
Tracey813
2 Contributions
0
I am not trusting them!
Very bad communication. I have ordered some goods on the 1st and I am still waiting on an order update, only received a confirmation of them receiving the order, no tracking no update, nothing.
I have contacted the generic "info.eatloveraw.com" just to receive an automated response that Hannah is out of office until the 4th. It is the 4th Hannah, where is my order? I really hope this is not a scam.
I have contacted the generic "info.eatloveraw.com" just to receive an automated response that Hannah is out of office until the 4th. It is the 4th Hannah, where is my order? I really hope this is not a scam.
Written 04 January 2021
Herbert222
4 Contributions
0
Really lovely vegan chocolate
Really lovely vegan chocolate. The only downsize is a long delivery, takes over a week to two weeks to get your order. Hope this will improve after the pandemic.
Written 11 July 2020
Would Recommend
